Delivery and Returns

Standard Delivery

Due to the Handcrafted nature of our products, each item is made indivdually to order.

Therefore please expect to receive your order within 7 days of placing the order via Royal Mail although usual turnaround time if as follows;

2 days order processing and dispatch + 2 days to allow for postage time with Royal mail first class - if in doubt please choose SPECIAL DELIVERY.

Please note that for silver personalised jewellery, finger and handprint jewellery you need to leave sufficient time for us to send a kit out to you and return it. Please allow 2 weeks for these products!

 

Special delivery

Please choose this service for urgent orders.

Where the 'Special delivery' option is selected we will post out your order on the next working day after your order is placed. eg. Order placed at the weekend, order will be posted out on Monday and you will receive it on the Tuesday.

Please remember that you will need to be available to sign for the parcel.

 

 

Returns

Returns process

Exchanging an item

If you would like to exchange your item for an alternative, please email us sales@mamajewels.co.uk to let us know which design you would like to exchange for – please state your original order number in your email.

You will need to return your original item and we will invoice / refund any difference in price for your exchange via Paypal. An additional post out charge is applicable.

Faulty items

If your item is faulty, please return to the following address complete with all labelling and packaging for a complete and full refund.

Returning items

If you would like to return your item for any other reason, please return to the following address complete with all labelling and packaging for a full refund less postage charges.

Returns address

Mama Jewels UK

Unit 6

Vicarage way

Annesley Woodhouse

Nottingham

NG17 9JQ